This company is amazing. From beginning to end they looked after me so well. I was very nervous moving from a huge house to a much smaller house but Neil and Kerry were both so helpful and took a lot of time to help me and give me excellent advice. It is particularly difficult moving during a pandemic, but I felt so well-looked after. On the day itself the team of 5 movers swarmed over the house like an efficient army; they were all so polite, respectful and considerate. Highly recommended.
NJ Cooks helped us to move from a 4 bed to 5 bed during the new lockdown. They were super helpful and flexible on payment and dates, due to us exchanging and completing in one day. We had some larger pieces of furniture which they somehow managed to get to the floor we wanted them on and the care they took of our new house was much appreciated using floor protection on carpets. Service was professional friendly and efficient. I would definitely use them again and recommend to friends/ family!
Professional and stress free from the first inquiry to the end of the move.
The 2 team members who moved us today were amazing, helpful, careful and made the whole thing so straightforward.
Keep up the good work, would recommend to anyone.
These guys were brilliant, worth every penny.
The whole day went smoothly, they were punctual, and very polite.
Everything was packed into the van in around an hour, and then unloaded in the same amount of time.
I would absolutely recommend and use again!
I am really pleased that I chose N J Cook as my removal and storage company. Moving out in September in order to downsize, the team at N J Cook handled the move out courteously and efficiently. As the new home was not available to me until December it was a comfort that my goods could be in storage with them until then. Moving in was even more considerate and efficient with the team putting a protective covering over light coloured carpets before commencing any work. I was well impressed!
100 %recommend NJ Cook Removals. From the first enquiry to leaving us in our new home they were professional, punctual and so efficient. The staff (Martin, Charlie, Jimmy, Jack and others whose names I didnâ€™t catch) were polite and so accommodating. We were unimpressed by big names in the industry (due to lack of transparency of charges etc) and found Neil and Kerry to be so knowledgable and easy to work with. Boxes were delivered days before the move. Wonderful!
First class service from a first class company. Even when things went awry when our sellers werenâ€™t out in timely fashion Neil and the crew pulled out all the stops to get us moved in in record time. Thanks again for you patience and professionalism
Buying a new house was our best decision of 2020. Choosing NJ Cook to help us move in there came a close second. From my first enquiry right through to the final item over the threshold, this company was a joy to deal with. Honest, efficient and unfailingly helpful, their family values shone through at every stage. Distance-wise it was a very short move, size-wise it was a very big one. They turned a potential nightmare into a dream relocation. These are the go-to guys.
The team were amazing on the day of moving, and had it done in no time. Took so much stress away from me & my partner. We would highly recommend them. Friendly, cooperative and would do anything we asked of them. And although weâ€™re never planning on moving again (famous last words) we would definitely use NJ Cook again.
I would highly recommend the team at NJ Cook. We had 3 companies in to quote for moving and Neil was not only very competitive but very professional with his appraisal of our needs. Loading was done over 2 days which took a lot of stress away from us! The team were just excellent both with the move out and the move in, despite having a long wait while we collected the keys. Overall from start to the final wave as they drove away I have nothing but praise for Neil and the whole team.
Absolutely fantastic from start to finish. The whole team have been amazing in every way and we can't ecommend them highly enough.
Excellent communication, excellent customer service, excellent care of our posessions. Cannot thank them enough for their professionalism and courtesy.
Many thanks to N J Cook Removal Team . The move was made so easy as a result of their professional and helpful manner. I would not hesitate to recommend N J Cook . The team went above and beyond to make my move happen at very short notice. The service was faultless.
NJ Cook have been highly efficient and friendly throughout the process which included storage and moving into a different area . As a single female I was very grateful that they took the time to rearrange furniture as requested and built beds/tables etc that had previously been flat packed for storage, as due to covid friends could not visit to assist . I would highly recommend them.
Neil and team were absolutely amazing. 5 stars across the board. Managed to fit me in last minute, were super punctual and packed like pros. Iâ€™m on my own and also helped with things above and beyond.
Great experience with NJ Cook. Neil is very professional, very friendly and informative about the entire move process and how the company would work on the day of our move. The team arrived early and worked extremely efficiently taking the stress out of moving day for us! No ask was too much. Thank you for all your hard work and getting us in our new home ready for our new baby to arrive!
This is the second time we have used NJ Cook. We used them when we moved from Stockport to York, and were so impressed that we asked them to move some furniture from County Durham to York. It was not a problem that the moving out property was not in the North West - we were not interested in seeking a quote from anyone else! Service was excellent - calm, professional and responsive from start to finish. We recommend Neil and his team for moving anything to anywhere.
Neil and the team were outstanding from start to finish. Made the move stress free. Punctual, polite, considerate and friendly. I have already recommended them to others and would use them again without hesitation.
Meant to give 5 stars for each category but not sure the star system works on iPad. Great customer service beforehand. Punctual and thorough on the day. All together a relatively stress- free move. I would certainly recommend.
Fantastic service from all members of staff from booking the service to the moving day ,all staff friendly and patient. They made a very stressful day a much more pleasant experience and treated our possessions with respect.
Would 100% recommend NJ Cook Removals. The guys were so helpful and efficient and nothing was too much trouble. Moving day would have been very stressful had it not been for them. Neil and Kerry always answered enquiries promptly and did everything they could to help. Great service and brilliant value!
From start to finish they were outstanding! Professional, friendly, reliable and hard working. Completely removed the stress of moving. Went above and beyond what they needed to do to get us out and then in smoothly, quickly and carefully. We would 100% recommend this company and their staff. Thank you - you were brilliant!!!!!
Wow, From the first phone call to Neil and them turning up at my address they were very professional. Their vans/trucks looked and were very clean, the team that did all the work were a credit to Neil the owner, polite and professional throughout and very efficient too. Before I knew it my old house was empty and new house full. I would highly recommend this company.
All members of staff were very professional, friendly & very helpful with advice. Some of the stress on my part was lifted by them as they were able to answer all questions relating to packing & timings. Thank you so much.
Fantastic service - made what was going to be a very stressful time very easy.
Boxes/wrap/tape supplied made packing up easy and storage was great especially as lockdown hit us.
Everything returned in great timescale and in excellent condition.
Thank you so much.
Our move quite simply would not have happened without the customer service and commitment of Neil and his lads. The lads who did our move were absolute stars, even came to the rescue for our sellers and covered their possessions when they were outside in the rain.
Genuinely brilliant customer service from start to finish and worth every penny.
Would and will recommend the firm to anyone and everyone we know planning a move.
We can't thank Neil and the team enough for the amazing service we received. It's apparent that Neil cares about providing a good service to his customers. Neil went above and beyond to make us feel assured and took away much of the stress. The team that packed our house were respectful, friendly and like Neil, did everything they could to reduce our stress levels. Thank you Neil, Martin, Jimmy, Emma and Charlie
We have availed of NJ Cooks Removal services twice in the last 6 months. The first time their efficiency and skill meant that they were our first choice for our second move and they did not disappoint. Through the current climate they kept in touch constantly and adjusted as circumstances changed. Would recommend and use this company again. Thank you NJ Cook.
From first meeting to final goodbye this firm were absolutely fantastic. They made a difficult move as smooth as possible, always professional yet caring and understanding with the many obstacles our move created. I cannot praise them highly enough, and would recommend them to anyone needing a reliable removals firm who will go the extra mile for their customers.
Everybody we dealt with at N J Cook were very helpful, nothing was too much trouble. They were very hard working and made the move to St Anne's less stressful. Emma and Jimmy came and packed our belongings before the removal and I would highly recommend this service.
I have moved twice with N J Cook Removals and I can highly recommend them. The team provide excellent customer service throughout. Both moves went smoothly and I can't thank them enough for all the help and advice they give. Definitely a 5* company...thank you.
The service received was second to none, from the first meeting with my elderly parents where patience and care was abound. On the day of the move everybody was cheerful, helpful and polite the removal was efficient and careful and then despite the unloading being delayed due to solicitors and running beyond 5pm on a Friday everybody was still extremely helpful going above and beyond expectations. Would not hesitate to recommend.
Very flexible when we had some messing about on the day and everything was in without any damage and even though it ended up being late on the crew maintained a positive disposition. Would definitely recommend as they are reliable, flexible and professional.
Second removal with Neil and this time was as good as the first, 6 years previously. Neil, Jimmy and Emma did a great job, efficiently swiftly and above all carefully. We were out of our old home and into our new one within 4 hours. Would not hesitate to use them again
From start to the finish everything was professionally done, the minute the guys came in they got to it, canâ€™t praise them enough for all their hard work. Great care and courtesy was shown at all times. We would highly recommend this company. A big thank you to all, we are very happy with everything.
Previous moves we have always done ourselves but decided with bigger family to use a firm. Great friendly service, turned up on time we would highly recommend would definitely use again if I was to move but not planning on moving again anytime soon
This company were nothing short of amazing during our move, from the first contact to the point were they had carried the last box into our new flat. Neil and Kerry are extremely nice and easy to get along with, and everyone from the firm was completely reliable, punctional and fantastic from beginning to end. Moving house is always stressful, but the whole team helped out so much and made the process so much easier. Best removal company we've ever been in contact with by a large margin!
Neil and the team(Emma and Ollie) were just fantastic. They arrived on time and just got on with the task of loading everything up. They took care to make sure that all our possessions were protected and everything arrived perfectly. There was a delay in the completion but Neil and the team made us feel that this was not a problem, which was amazing because they had to deal with the M62 on a late Friday afternoon to get home from Yorkshire to Manchester. Amazing Service !!!!!
Excellent service from start to finish, Neil took the stress out of moving, the whole team team were professional, polite and nothing was too much trouble. I would definitely recommend N J Cook removals. Worth every penny. Thank you so much Paula and Rob
Great removal company from start to finish.
Made us feel at ease at a stressful time and managed some more tricky bits of furniture to get in and out without complaint.
Staff were all lovely and polite and got the job done swiftly and smoothly.
Would definitely use again if the need ever arose.
Thank you- worth every penny!
Thank you for making our move as smooth as possible. We were given less than 2 days notice for our completion date and Neil pulled out all the stops to help. They were so helpful, professional and friendly. In this day and age it is very refreshing to deal with a company Who care about their clients. We would definitely recommend them.
As a single person i was concerned that i might 'get ripped off' , but i couldn't be more wrong! from the initial telephone enquiry, i knew i would be in safe hands. All my questions and concerns were answered in a very friendly way. The day of moving Neil and the team arrived on time and started loading straight away only stopping for a short break. Everything was treated with the utmost care covered and secured safely in the van. Would highly recommend NJ Cook for any removals.
Excellent service from start to finish. Neil came to sort removal and quote, fully explained procedure. Kerry kept in contact regards completion date, delivered boxes prior to move for packing. Removal day brought additional boxes for clothes on hangers (which was a bonus). We moved out on 29/8/19 and they stored all our furniture until 2/9/19. Lewis and Jimmy were absolutely brilliant, nothing was too much trouble for them. Would highly recommend the whole team. Excellent service throughout.
Neil, Kerry and the team could not be more helpful or professional. we have used this company before and the standards and service are once again exceptional. Our move this time was hampered by traumatic surgery only weeks before which impacted on the usual stress levels. Neil and Kerry took all this removal stress away, providing alternative arrangements, split collection and delivery. On the day Neil ensured the bed went in last and was put up first for my wife to rest. Thank you so much.
We had an exceptional service from Neil and his team. Neil took the time to visit us, discuss the removal arrangements and offer advice from his wide range of experience. Nothing was too much trouble. They were organised, punctual,, extremely courteous and obliging. We would not hesitate to recommend them to other people. They made what can often be a stressful and emotionally challenging experience, one of calm and reassurance. Thank you so much. You helped us enormously.
Simply fantastic. Professional, prompt, efficient and friendly. They're a great team from supplying boxes to moving the contents of our four bedroom house 150 miles in one (very hot) day. Absolutely hassle free. Look no further, you've found your removal company.
This is the 2nd time we've used Neil and friends, and we couldn't be more pleased. Everything went according to plan, moved out one day, moved in the second day as we had a distance to travel. Very helpful efficient, careful and considerate. Couldn't say enoughgood things about them. Well done team!!
I would highly recommend Neil and the team to carry out your removal. Very professional, but friendly, service, tailored to our specific circumstances of moving to a new property whilst still in occupation at the old property. Resolved the problem of a wardrobe not fitting up the stairs which I suspect other removers would have simply said â€śit wonâ€™t fit; sorryâ€ť. 5 star score in every regard; we would use again and will recommend them to our friends.
Absolutely brilliant Family Company, used them twice in the last 6 years. Incredibly efficient, and extremely professional would
Recommend them. And great value for money, they honestly take all the stress out of an extremely trying day ,you couldnâ€™t get
A more helpful & friendly company.
A pleasure to deal and move with, from the very start a friendly company who give good advice, Neil, Kerry and the whole team were superb.
they arrived promptly and were all loaded up within 2 hours, unloaded in just over an hour.
My parents moved using NJ Cook which was why we used them-we weren't disappointed.
Thanks for all your help and we will use again if we move again.
Ken & Sharon
I highly recommend N.J COOK REMOVALS. The customer service from start to finish from Neil and Kerry was excellent and they were both so friendly and helpful. I was kept updated throughout the process and Neil came to the house to assess what would be going in the van for my move from Manchester to London. The process was seamless and went without a hitch, and I was impressed how quick the van was loaded in such a neat and secure order with everything arriving just as it had left. Thank you
very professional team, great communications, arrived on time, all items removed & replaced after delivery undamaged. the team were very friendly & efficient , will definitely recommend NJ Cook to people on the move 10/10
I booked NJ Cook for the first stage of my move and will definitely be booking them when I move again in April once my house is ready. There is really nothing I could say to fault them at all. Even from when Neil visited to quote the job I was massively impressed with his knowledge and what they were prepared to do for me by going above and beyond. On the day of the move, despite dreadful weather they did not complain once and just got on with the job. They were an absolute pleasure to be around
What can I say about this company, ABSOLUTELY BRILLIANT from start to finish. Nothing was too much trouble. They turned up on time and got on with our move in awful weather, with a smile on their faces, tea and biscuits kept them going. Thanks again to Neil & Lewis for a job very well done (hope you guys have dried out HA HA)
From the first friendly chat with Kerry to meeting Neil at our house to give us lots of great tips and advice and then the brilliant reassuring professional and grafting team who did the move, there is simply no better company to deal with. One of the nicest set of people we have met and so calming on what is generally a stressful time. We would definitely recommend very highly for a very professional company, lots of items moved safely and nothing was too much trouble. Look no further!
Hired NJ Cook to sort our removals and opted for the full packaging service. I am so glad I did as the team were fantastic from start to finish. Jimmy and Emma packed everything on the 28th and then Jimmy and Martin moved everything across to our new address on the 29th. This included all furniture and they even dismantled the beds and then rebuilt them at new address. Excellent service from everybody and nothing was too much. Jimmy gets a 5 star rating as he was so polite and helpful!
A friend recommended this removal firm when we came to move my elderly housebound parents into assisted living. We were impressed by the ownerâ€™s helpful suggestions. We were also very impressed by the team that came to pack up the house. Martin, Jimmy and Emma were fast, efficient and professional. Nothing seemed to be too much trouble. They were also very kind and thoughtful to my parents, who were finding the whole idea of moving very difficult. A fantastic firm!
Brilliant service for my move from Rochdale to Sunderland - everything went like clockwork over a two day move. Neil, Kerry and the team are great - super helpful and accommodating. This is the second time I've used NJ Cook to move, and also had belongings in storage with them as well - everything has been moved and stored with care.
Outstanding service, from the first phone call to the final result! Excellent house moving advice from Neil who kept in touch with me throughout during a stressful house sale, Neil and the guys were calm, professional, prompt and polite. Very competitive price which included dismantling of furniture as well as moving it. Boxes and packaging also provided. Would definitely recommend!
Neil and his team were brilliant. Neil and Kerry checked in on me between exchange and completion to make sure I was OK with packing or whether I had any questions. They always returned calls quickly. They did everything possible to make the move as easy and stress free as possible and handled my items with great care. They are absolutely first class and my friend who was helping me said that she would be getting in touch with this company if she decides to move. Highly recommended.
Neil was very professional and the lads that work with him were very polite, helpful and friendly. They did a very good job and stored some of our furniture until it was needed at a later date Kerry in the office was very accommodating. I would definitely recommend to friends
An absolutely first class service from beginning to end. I canâ€™t recommend this company highly enough. We received invaluable advice from Neil Cook before we actually engaged them. Our furniture and belongings were really well cared for and communication was excellent. Of particular note was the friendliness of the removal men themselves who rebuilt beds when they had to be dismantled and found ways of getting awkward furniture upstairs.
An outstanding company.
Neil the Owner was a true Professional and gent, The price was very competitive and the Moving Team Jimmy and Martin were
an absolute credit to N.J Cook Removals, Nothing was any trouble. We Highly Recommend this Company, do not hesitate to speak with Neil about your requirements, Once Again Thank you to the Whole N.J Cook Team. from Paul & Jo.
Very professional service throughout at a reasonable price. The removals men were courteous and polite and took great care in handling our possessions. The whole process went seamlessly and we could not be happier with the service provided. We would not hesitate to recommend NJ Cook Removals.
NJ Cook provide an excellent service, from the initial enquiry to leaving after unloading boxes galore. The office staff were efficient and pleasant. Special mention has to be made for Martin and Jimmy. They worked tirelessly with a friendly and helpful attitude. I would certainly recommend NJ Cook.
They did everything they promised, arrived on time each day, we're really careful with our property and went out of there way to do whatever needed to be done.
On top of That, everybody was polite and respectful.
A pleasure to deal with.
We would definitely recommend
They gave an excellent service made the move really easy & stress free they arrived when they said they were coming
and nothing at all was too much trouble for the 2 lads who moved us they were also very polite and made everything
seem so easy going. We also recommended this company to the buyer of our property and she was really pleased with
the service and the easy going nature when she telephoned them to discuss the move. We would definitely recommend
This company to all our friends
We could not speak highly enough of the guys that moved us. They took much of the stress of the day off us. They were helpful, friendly and organised and no breakages. We would highly recommend this company.
Fantastic service from the first phone call to the last goodbye. Neil and his helped what could have been stressful to a smooth running move. The whole team was very professional helpful and supportive. Special thank you to Martin and Jimmy for your smooth collection and delivery of my belongings. I would highly recommend N J COOK. Removals
We would have no hesitation in recommending this removal company, they are totally professional and the chaps kill you with kindness, nothing is too much trouble for them, they aim to please from beginning to end, they certainly make sure they leave you with happy with their service. A family run business that certainly gives you the personal touch.
Looking for a removal company that was local as I like to support local businesses I asked for recommendations from people I knew had moved and 2 came up with the same name N J cook .... Neil and his team worked tirelessly and professionally until the jobwas complete nothing was too much trouble a very friendly and professional service would highly recommend them
Our first experience of Neil Cook and his excellent company ! Came highly recommended by a close personal friend . We were not disappointed from requesting a quotation through to the final sign off in Edinburgh . Professional and punctual , careful and caring , nothing was too much trouble . This was a difficult job to undertake as the delivery was to a second floor apartment on a street with residents only parking . We need not have worried , every problem was dealt with in detail . Thank boys
Very pleased with our move with NJ Cook. We were given advice from the outset before we had even made a firm booking . The removal team arrived promptly in the morning. They worked solidly all the way through the day to make our move run as smoothly as possible. They were very polite and approachable and kept us informed all the way through. This made moving much less stressful than anticipated. We would not hesitate to recommend NJ Cook for a professional and smooth house move.
After using N J COOK for storage in the past we where very pleased with how professional Neil and staff where, so when i was moving to south wales i did not hesitate in contacting them to move me. Neil and staff stay in contact with you from start to finish and nothing is to much trouble they are very caring and can't do enough for you and help take the stress of the move away from you! We would definitely recommend N J COOK REMOVALS !!!
Excellent service from first contact to last. Nothing was too much trouble and the personnel involved in the moved were very professional and friendly. I would definitely recommend N.J.Cook to anyone. Telephone contact was also excellent.
Incredible service from this company from start to finish. From calling the office and speaking with polite and helpful people there, to the lads who moved the furniture, Jimmy and Rob. They were absolutely lovely and really really helpful and hard working!! They were able to move furniture at very short notice also. Excellent value for money!! Would 100% recommend this company! Thank you again!
pre move boxes, packing material and tape were left. On the day the team turned up on time and were very efficient and asked where each item was going as they packed the van. Second van arrived for all garden materials and the whole house was packed and ready to go by 12.30pm. Keys were obtained for the new property at 1.30 and all was emptied into the required room in two hours.
Overall very friendly, nothing was too much trouble and all went smoothly on the day which is all you really want.
Nil and his team stepped i last minute after a different company let me down. As I was needing to relocate me and my micro family completely and quickly (within three days) this was exceptionally kind to find space for me. The movers were friendly, polite and professional. Given how sky-high my stress levels were they probably out up with a grumpy me admirably! I'd like to thank Neil and co for helping me and for delivering such excellent service.
Neil and his team helped us move house, we are a busy working family with children and animals and the whole team were fantastic, good value for money, great service and very helpful nothing was too much trouble, I hope i am not going to be moving for quite a while but if i do they will be my first call. Thankyou very much for making our moving home a pleasant experience. Mrs Clough
I had a few problems with date changes but Neil and Kerry were very helpful and supportive. Martin the assessor was punctual and efficient and made me feel confident with the service. Removal day went without a hitch due to the professionalism of Neil and his team, Jimmy and Lee. Nothing was too much trouble and we had a few laughs.I was provided with free boxes and the price
was the most competitive. I would recommend them to anyone.
We chose the service where we pack everything & they carry it out and onto the van, and then off the van and into our new home. From the initial meeting, advice and guidance was given about how to pack and what would happen on the day. Regular phone calls were received and again the night before our move. We were constantly reassured and this built our confidence to trust NJ Cook with all our wordly possessions. They kept us calm & unloaded speedily. Totally professional & highly recommended.
NJ Cook Removals were very professional,friendly and helpful from the moment we made the first phone call to them. Nothing was too much trouble for them.They were very quick loading up and unloading the van.I would recommend anyone to use them as they took a lot of stress out of the moving process.
Mike and Rachel McGee